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Terms and Conditions

  1. By using and/or visiting any section of the website www.tripleone.com (the “Website”); or by opening an account on the Website you agree to be bound by:
    • The General Terms and conditions, on this page;
    • The Privacy Policy
    • Any game rules
    • Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
  2. All of the terms and conditions listed above shall together be referred to as “the Terms”.
  3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
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  5. The Terms will come into effect on the 12th of October, 2015.

Changes to the Terms of Use

  1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted.
  2. Where we make changes to the Terms of Use which we wish to notify you of, we will do so by email or by placing a notice on the Website, the player must re-confirm acceptance before the changes come into effect and he is able to place bets on our website.

Opening your account

  1. In order to place a bet via the Website, you will need to open an account on the website (“Your Account”).
  2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America, France, Belgium, Spain, Italy, South Africa, Denmark, Romania, Estonia, Singapore, Bulgaria, Israel, Philippines, Turkey, Portugal, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Nigeria and Yemen or other restricted jurisdictions as communicated by tripleone.com from time to time. Players from the restricted jurisdictions are welcome to play using a demo/fun mode. In the event that players originating from any of the restricted jurisdictions are not automatically blocked by the software and/or use any means to bypass the imposed restrictions all wagering activity (including bonuses, if any) will be considered null, void and depending on the purchase method used by the players tripleone.com reserves the right to charge fees in order to cover for any payment processing services used by the players.
  3. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
  4. A player must register personally by following the on-screen instructions.
  5. When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”).
  6. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
  7. Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be “Duplicate Accounts”. Any Duplicate Accounts may be closed by us immediately and:
    • any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges)
    • any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
    • If you wish to open another account, you may do so by contacting the support at customercare@tripleone.com. If a new account is opened, the old account will be closed.
    • You must maintain your account and keep your details up-to-date.
    • If you wish to close your account you must send a request to do so on customercare@tripleone.com
  8. All accounts and bonuses are limited to one per person, per household, per computer or per IP unless otherwise specified.

Verification of your identity; Money laundering requirements

  1. You warrant that
    • You are not younger than
    • Of 18 (eighteen) years; or
    • Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require (“the Legal Age”); and
    • The details supplied when opening Your Account are correct; and
    • You are the rightful owner of the money in your Account.
    • You are a resident in a jurisdiction which allows gambling
    • The money deposited is not derived from any activity which is illegal.
  2. The company complies with Maltese, UK and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
  3. All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
  4. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the “Checks”).
  5. tripleone.com shall not make a payment in excess of €2,300 (€2,000 for UK players) or currency equivalent from a player’s account, to such player, until tripleone.com is satisfied that the identity, age and place of residence of the player has been suitably verified.
  6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. Acceptable documentation to complete the checks include:
    • Passport, national identity card or driving License together with a recent utility bill (e.g. gas, telephone, insurance) less than three months old.
    • Proof of payment – subject to the deposit method used (copy of the credit card used, screen shot of e-wallet or recent bank statement).
    • Additional verification may be required such as proof of funding of Ewallet accounts.
  7. If we are unable to confirm that you are the Legal Age then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
    • Your Account will be closed;
    • any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges);
    • any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.
  8. In the case of British players we are required to undertake verification of your age, if such verification is not completed to our satisfaction within 72 hours of you first opening your account we are required to freeze your account until such time as we can successfully verify that you are over 18 years old. We are also required to verify your identity upon your gambling spend reaching a certain threshold. We are required to lock your account to prevent any withdrawals until such time as your identity has been verified. We may use a recognised third party provider to undertake these checks on our behalf. By agreeing to these terms you authorise us to provide your personal details to such third party, who will keep a record of the information we provide to them.
    • In line with UK regulation, any person found to have created and/or operated an account whilst underage shall have any and all stakes refunded less withdrawals, should there be any.